Frequently asked questions

Straight answers about the Android app. Menu paths use the app’s own labels; ⋮ is the “More options” button.

Getting started

Is Kopi Scan free?

Yes. Core features are free: scanning, text recognition, search, sharing and folders, with no ads, no account, no watermark and no page limit. Kopi Scan Pro is an optional one-time upgrade that adds more tools.

Is there a subscription?

No. Kopi Scan Pro is an optional one-time upgrade: you pay once, and there is nothing to renew or cancel.

Is an account required?

No account needed. Kopi Scan has no sign-in screen. Kopi Scan Pro uses your Google Play account.

Are there ads?

No ads. Kopi Scan adds no analytics of its own, and no ads or tracking tools. On Android, Google’s ML Kit (part of Google Play services) may send Google usage statistics about its tools, with an identifier for the installation.

Which phones does Kopi Scan work on?

Kopi Scan works on Android 7.0 or newer, on phones, tablets and foldables. On wide screens, the list and the open document appear side by side.

Is it on iPhone?

Kopi Scan is currently for Android phones.

Can I use the app in French?

Yes. The whole app is available in English and Canadian French. It follows your phone’s language; there is no language setting inside the app.

Scanning and OCR

Can I scan multiple pages?

Yes. Add as many pages as you need into one PDF — the app sets no page limit; your phone’s storage is the only limit. Before you save, you can reorder, retake or delete pages, and you can add pages later.

Can I import existing PDFs?

Yes. On Documents, tap ⋮ (More options), then Import PDF. Kopi Scan reads the text of the pages so every word becomes searchable. PDFs locked with a password can’t be imported: remove the password in another app first.

Does Kopi Scan add a watermark?

No. Your PDFs have no watermark, whether you use the free features or Kopi Scan Pro.

Which languages can Kopi Scan read?

Kopi Scan reads printed English, French and other languages written in the Latin alphabet. Other alphabets, such as Arabic or Chinese, are not read, and handwriting is not read by the free text reader.

Can I sign documents?

Yes, for free. Open a document, tap ⋮, then Sign or fill to add your signature, text, a date or a checkmark, and tap Save signed copy; the original doesn’t change. It places a picture of your signature, like signing a printout — it isn’t a certified digital signature.

Receipts and expenses

Can I scan receipts?

Yes. Scan a receipt like any document: Kopi Scan suggests a name and the type “Receipt”, and the free Receipt view shows the shop, address, date and items with their prices. Check what was read, since reading a photo isn’t always perfect.

Which receipt details are free?

The shop, address, date and the list of items with their prices are free for everyone. The money details — subtotal, taxes, total, payments and due date — are part of Kopi Scan Pro, along with expense reporting.

Can I export expenses to Excel?

Yes, with Kopi Scan Pro. On Documents, tap View spending, choose the dates, then Export to Excel or CSV. Receipts by year also gives one PDF and one Excel or CSV file for any dates. Check every amount — you are responsible for how you use them.

Privacy and security

Does it work offline?

Core scanning, text reading, search and saving work offline, even in Airplane Mode; when you’re offline, the app shows “Offline — scanning and your documents still work”. Buying Pro and Google’s scanner module need a connection the first time.

Are documents uploaded to the cloud?

Kopi Scan never uploads your documents. On Android, Kopi Scan has no internet permission. Your documents stay on your device unless you choose to share, export or back them up — and if you back up to a cloud folder, that cloud app uploads the encrypted file, not Kopi Scan.

Are my documents encrypted?

Yes. Your documents, page pictures and their text are stored encrypted on your device (AES-256-GCM files, encrypted database), with the key in the Android Keystore. Backups are encrypted too.

Can I lock the app?

Yes, for free. Lock the app with your fingerprint, face or phone PIN in Settings › Lock and privacy. You can also block screenshots of your documents there.

What are protected folders?

With Kopi Scan Pro, a protected folder’s documents open only with your fingerprint, face or phone PIN; while locked, only their names and dates show. It is a lock in front of the documents, not separate encryption, and Stop protecting is always free.

What does “Hide sensitive info” remove?

It finds items such as SIN, card numbers, bank account numbers, dates of birth, phone numbers, emails and addresses, and you can draw boxes over anything else. What you hide is blacked out in the page picture and removed from the PDF’s text, in a new copy; your saved document doesn’t change. Automatic detection can miss things — check every page before you share.

How do I delete all my data?

Go to Settings › Lock and privacy › Privacy Dashboard, tap Delete all my data, type DELETE and tap Delete everything. This deletes all your documents and their data from this device in one step and can’t be undone. Copies you shared, saved or backed up elsewhere, and store purchase history, are deleted where they are.

Kopi Scan Pro

What does Kopi Scan Pro include?

Pro adds receipt and invoice details (subtotal, taxes, total, payments, due date), expense subcategories, the Spending summary with Excel and CSV export, and Receipts by year. It also adds PDF tools — combine documents, take out pages, page numbers, password-protected PDFs, clean copy, tables to a spreadsheet, book page splitting — plus protected folders and reminders. In the app, “Compare Free and Pro” shows the full list.

Can I password-protect PDFs?

Yes, with Kopi Scan Pro. Open the document, tap ⋮, then Save or print… and Share PDF with a password. The PDF opens only with your password (AES-256, the PDF standard); use at least 6 characters, since a short password can be guessed, and Kopi Scan doesn’t keep it.

Can I combine several documents into one PDF?

Yes, with Kopi Scan Pro. Combine documents joins the documents you choose into one new PDF; your original documents stay unchanged. You can also share several documents together as one password-protected PDF.

Can I split a PDF?

Kopi Scan has no general “split PDF” tool. With Kopi Scan Pro, Take out pages makes a new document from the pages you choose, and the original stays. While reviewing a scan, Pro can also split a two-page book spread into two pages: you place the line on the fold yourself.

Do reminders work without Kopi Scan Pro?

Reminders are part of Kopi Scan Pro. Existing reminders are kept but don’t notify without Pro. A reminder is a helper, not a guarantee: keep your own record of important deadlines.

Backup and restoration

How do backups work?

Turn on backup in Settings › Backup with a password and a Recovery Key. Kopi Scan saves one encrypted file per backup in a folder you choose, such as Google Drive, and keeps the newest three; automatic backup can run weekly, or daily while charging. Each backup is encrypted with your password: only your password or Recovery Key opens it. Choose a strong password and keep both safe — no one can recover them for you.

Can I restore documents on a new phone?

Yes. On the old phone, go to Settings › Backup › Back up now, to a folder you can reach from the new phone. On the new phone, install Kopi Scan and tap Restore from a backup on the last welcome screen, then enter your backup password or Recovery Key. Your saved signature isn’t in backups, so make it again.

What happens if I forget my backup password?

Use your Recovery Key instead — the same box accepts either — then set a new password in Settings › Backup › Change password. If you lose both the password and the Recovery Key, no one can open the backups, and VMSTA can’t recover them.

Troubleshooting

What if my phone doesn’t have Google Play services?

Kopi Scan still works. When Google’s document scanner isn’t available, Kopi Scan uses its own camera: take the photo, then drag the corners to the page. Everything else works the same.

A word was read wrong. How do I fix it?

Open the document; under “Text in this document”, tap Edit text, fix the word and tap Save text. Search, Copy text and shared PDFs use your correction; the page picture never changes. Undo my edits brings the original reading back.

I deleted a document by mistake. Can I get it back?

Yes. Deleted documents go to Recently deleted, where you can restore them for 30 days. Delete all my data is different: it is permanent and also empties Recently deleted.

The app closed in the middle of a scan. Are my pages lost?

No. Unsaved scans are kept safe. When you open Kopi Scan again, your pages are offered back so you can continue and save the PDF.

How do I contact support?

Email us at [email protected]. Help is also built into the app, even offline: Settings › Help & troubleshooting. We keep support emails and our replies only as long as needed to answer you and follow up, unless the law requires us to keep them longer; then we delete them. The email services we use may keep backup copies for a limited time.

Still have a question?

Email [email protected], or see the Support page for troubleshooting links.

Coming soon on Google Play Compare Free and Pro

For Android 7.0 or newer.